Business Solutions

FIBAsource is here to provide you with the best business solutions to better your business. Our team will work hand in hand with your business to ensure the best service is provided. 

Business customers can enjoy:


Bulk-buy Discounts

The higher the volume of purchase, the lower the cost per unit.
 
 

Repeat Orders/ Order subscriptions

Set up repeat orders for your chosen calendar dates to ensure your materials do not run out.

Inventory Requests 

Enquire about inventory not currently advertised on FIBAsource.com.

Customization

Request specific changes to be made to the tooling. In some cases your companies logo can be put on the tooling.

24 Hour Customer Service

Our team will respond to you within 24 hours of your enquiry.

Q & A

  • Q: How do I get a volume discount?

    A: Provide the title or SKU of the product you want, the quantity of the product, and your address. We will send you our prices by email.

  • Q: How will my order ship?

    A: Our logistics methods vary, depending on your address, the products you need, and the quantities you require. We make sure that the logistics method we choose is the most beneficial for both of us. You will be provided with all services we provide to make your choice weighing up time and cost.

  • Q: How long is your delivery time?

    A: If the product you ordered is in stock, we can arrange delivery immediately. Generally speaking, the delivery time on UK mainland is about 4-5 days, but of course, it depends on the way of shipping. If the product you ordered is out of stock, customized or bulk-buy then we need to confirm the production time, and we will give you immediate feedback.

  • Q: How long is the delivery time for your customized products

    A: It varies from product to product, depending on what products you customize, and production schedules. Once you tell us your customization requirements, we will provide all of the information in regards to process time and shipping dates.

  • Q: How do I customize products?

    A; To begin you will provide us with:

    1. The product SKU or title,

    2. The requested customization, Add logo, colour change etc.

    3. You desired amount of this customized product.

    4. Send us any relating file in PNG format.

    Our team will then get back to you with the options available, the minimum order quantity and work hand-in-hand with you to meet your desired product specification.

  • Q: What about the after-sales service of FIBAsource?

    A: FIBAsource has a 12-month warranty. Please feel free to contact us if you have any questions, and we will help solve your problem in a timely manner. Once you are a FIBAsource customer, you can receive technical support for life.

  • Q: What is 24 hour customer service?

    A: Our team will respond to your query, problem, request within 24 hours of us receiving it

  • Q: Is all of your inventory listed on your website?

    A: No. We are currently renovating our website and have not yet updated it with all materials, cabling, fittings, tools and equipment which we offer. If you have a request for inventory which is not currently on our website or would like a price comparison with products you currently seek, let us know and our team will get back to you within 24 hours. Our site will be updated with inventory, offers, sales and content weekly throughout 2023.